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Brellah

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Our Address

Brellah

Frequently Asked Questions Please see below some FAQs by our patients

How can I make an appointment?

  1. Call us at 02 9122 0888 
  2. By emailing us at [email protected]
  3. By putting your details on our website via https://brellah.com.au/contact-us/ 

 

What should I bring to an appointment?

 To all appointments, please ensure you bring:

  1. Medicare card
  2. List of current medications
  3. Private Health Insurance card

You do not need to bring a referral if you are seeing a GP.

If you are seeing an allied health practitioner (Exercise Physiologist, Dietitian, Osteopath, Chiropractor etc) you do not need a referral unless it is part of a Health Care Plan.

 If you are seeing a specialist, please bring the following to your appointment:

  1. Referral (or obtain one from our in-house GP)
  2. Any recent imaging or pathology results
  3. Records of previous surgery (if available)

 

Who do I see first if I have a concern about my health?

 We recommend that you book an appointment with one of our GPs as a first point of contact in matters of personal health. Our general practitioners work in close and respectful relationships with all other health providers to deliver accessible, integrated patient care.

 

What are your fees?

We are a private billing practice. The Doctors, Specialists and Allied Health Practitioners (AHP) within this Centre will charge privately. Please present a valid Medicare Card or your Private Health Fund Card. We appreciate full payment of fees at the time of consultation. Payment options can be via EFTPOS, Visa/MasterCard and cash. No accounts are issued.

We have listed standard GP fees below:

Consultation Type Fee Medicare Rebate
Short appointment (5 – 10 mins) $40.00 $17.75
Standard appointment (up to 15 mins) $85.00 $38.75
Longer appointment (20 mins or more) $140.00 $75.05
Extended appointment (40 mins or more) $225.00 $110.50

Fees are at the discretion of the Doctors.  Other fees may also apply for other items. Please ask reception staff at 02 9122 0888 or [email protected] for the schedule of fees for our other Specialist Doctors and Allied Health Professionals.

 

How can I register or change my bank details with Medicare?

You can register or change your bank details with Medicare electronically via the MyGov website. You will need your account name, BSB and account number. Refer to steps below.

Step 1: Sign in to myGov and select Medicare. If you’re using a computer, sign in to myGov and select Medicare. If you’re using the app, open it and enter your myGov pin.

Step 2: Select ‘View and edit my details’ from the ‘My details menu.’

 

Do you accept new patients?

 Yes, all new patients are welcome.

 

If I don’t have Medicare can I still see a Doctor?

Yes, however you will not receive any rebate if you see a doctor and you will be expected to pay the full private fee.  Please refer to our fee schedule or contact one of our receptionists for further details.

 

Do I need to make an appointment?

We encourage all patients to make bookings by calling us on 02 9122 0888.

We do accept walk-ins however we recommend booking for your preferred time as we cannot sometimes guarantee wait times for patients who come in without an appointment. Our doctors aim to see all patients in a timely manner and priority will be made for patients who have made bookings.

 

Do I need a long consult?

Our appointments for general practitioners are booked in a standard time of 15 minutes.

Long consultations can be booked upon the doctor’s recommendation. Please advise our receptionists if you would like an extended appointment.

Appointments with specialists and allied health practitioners vary from 30 minutes to 1.5 hours depending on the patients’ requirements and practitioners’ recommendation.

 

Can I have a telephone consultation?

 Our doctors do not offer tele-health service for the initial consultation. We recommend booking an appointment to discuss any health issues with your GP/doctor. If you have an urgent matter you wish to discuss, please let our reception staff know. Alternatively, please call 000 for any emergency.

 

How do I get my test results?

 All patients are required to return to the Centre or organise a tele-health consultation to discuss their results with a GP/Doctor. Our receptionists are not clinically trained to provide information regarding this. Please ensure that you book a follow-up appointment to see your GP/doctor to find out the results of your test or procedure.

 

What if I need to see a Doctor after hours?

 For urgent after hours appointments please call 000. 

 

Do you send out appointment reminders?

 Yes, you will get an SMS message two days before your appointment date. If you want to receive a reminder another way please discuss this with our reception staff.

 

What is your cancellation policy?

 We would appreciate it if you cancel appointments that you cannot attend at least 48 hours before the appointment time. This can be done either by phone, email or through the ‘Contact Us’ link on this website. Failure to give the required notice period may incur a fee.

 

Why do I need to see a nurse?

The nurse assists the doctor to ensure you receive the highest standard of care. The nurse may assist in procedures and take some observations before your consult so the doctor has a more complete picture of your health.

 

Can I get my medical certificate/referral changed or backdated?

 If you would like your medical certificate extended, you will need to return to your GP/doctor for an appointment so they can evaluate your condition.

\We are not able to backdate medical certificates past the day you saw the doctor for the condition.

 

Can I get my medical records transferred to and from your Practice?

Yes, if you would like your records sent to us please ask reception for a ‘transfer of record form’ which we will send to your previous practice.

If you would like your records sent elsewhere, please send us your signed consent form and new practice details. Your new practice will have a template for you to fill in. Otherwise, our reception staff can provide you a ‘transfer of record form.’ Please note there may be a small fee to transfer records from the clinic.

 

Do you have parking on site?

There is parking at the front of the building, at the rear of the building.  We also have disabled parking at the front of the building.

 

Do I need an appointment with pathology?

 You do not need to make an appointment for most blood tests. There is a Douglas Hanly Moir (DHM) clinic within our business park just down the road.  However, an appointment is required for more complex procedures, such as short synacthen stimulation testing, and 24-hour blood pressure, cardiac monitoring and glucose tolerance test (GTT or OGTT). To make an appointment, or to check if you need one, contact your local collection centre.

 

Do I need to fast for my blood test?

Your doctor will give you instructions for your blood test during your consult. Not all tests require fasting beforehand. However, there are some tests which will require you to fast for 10–12 hours, for example, cholesterol, lipids, fasting glucose.

If you are unsure, please contact reception and we can give you the contact details of our pathology collector.

The nearest pathology to our Centre is Douglas Hanly Moir (DHM) is located within our business park complex. DHM is open from 8 am to 5 pm Monday to Friday and are closed during public holidays. Some DHM centres are open on weekends. Please contact them directly on 1800 026 622 for more information.

 

Do you have x-ray facilities?

 The nearest facility is PRP Imaging is located within our business park complex. PRP Imaging is open from 8 am to 5 pm Monday to Friday and are closed during public holidays. Some PRP centres are open on weekends. Please contact them directly on (02) 9451 1062 for more information.

 

Do I need a referral?

A referral from your GP/doctor is required before you see a specialist, this can be done by our in-house GPs or with your community GP, whichever you prefer. The referral will be a letter with recent history and necessary results attached. It is illegal for us to backdate your referral.

 

Do I have to wear a mask?

 It is recommended that all patients attending for a face-to-face appointment wear a mask.  We have masks available at reception if you forget to bring your own.

 

Is the practice COVID safe?

 Yes.  We are a registered COVID safe practice and we have a comprehensive COVID-19 Safety Plan in place.

 

What is My Health Record?

My Health Record is the name of the National digital health record system.
Having a My Health Record means your important health information like allergies, medical conditions, medicine/prescription details, and immunisation details can be shared.

You control what goes into it, and who is allowed to access it. Your eHealth record allows you and your doctors, hospitals and other healthcare providers to view and share your health information from anywhere they need to, like in an accident or emergency.

Before your consultation with our doctor, we recommend you register for the My Health Record.

After you create your Electronic Health Record ask your GP to upload your medical file.