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Northern Beaches

Sutherland Shire

Inner West


Listening to you, putting your needs at the heart of what we deliver

As part of Brellah’s Accreditation process and our commitment to delivering the highest standard of care, we’ve developed a patient and carer survey which we provide to a random selection of our general practice patients by email and hard copy.

Our leadership team meet to discuss the feedback we receive and make decisions on what steps we can take to improve how we deliver outstanding, integrated healthcare on the Northern Beaches.

We’re both proud and delighted to present the below significant findings back to you.


Overall, we learned that:

All of our patients are happy with the level of healthcare they receive at our practice, in particular with respect to our healthcare professionals’ treatment of patients with respect, explanation of medical conditions, tests and treatments, and involvement of patients in their own health decision-making

The majority of patients found the level of useful information they received about their condition and/ or treatment to be of an excellent standard

All of our patients found Brellah’s admin support staff to be welcoming, courteous and polite


As a result of your feedback, we’ve also made the following improvements to our services:

Providing longer appointment windows, so patients don’t need to worry about our General Practice doctors running behind or pushing out their wait times

Freeing up more parking spaces in our carpark from non-Brellah visitors so you can find yourself a parking space more readily

Continuing our recruitment process to grow our number of outstanding GPs so you can get in to see one sooner, or across more days of the week


Thank you to those who have provided their time and valuable contribution so far – we look forward to continuing the feedback process and delivering you the best, patient-centred care possible.


-The team at Brellah


Got questions regarding the feedback? Email us at [email protected]