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Brellah

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Brellah

Patient Information Please see below general information on the Brellah Polices & Procedures

Making an appointment

We offer appointments in order to reduce the waiting times for our patients. Every effort will be made to accommodate your preferred time and GP/doctor, however this may not always be possible. You can make an appointment by calling us,  or through the ‘Contact Us’ link on this website.

A standard appointment length with our GPs is fifteen minutes. Please inform our receptionist if you require extra time or if more than one person will be seeing the GP. Only 1 patient can be seen per standard consultation. Please book separate appointments for each family member.

Patients can also be seen without an appointment as a walk-in. Our receptionists will do their best to give you an approximate waiting time. You can leave and not lose your place in the queue, but you need to let reception know when you leave and when you return. Priority will be given to those patients with appointments. All patients with potentially life-threatening symptoms are also given priority.

If appointments are booked outside these guidelines patients may be required to reschedule.

The doctor will do their best to see you as close to the appointment time as possible. Please be aware urgent or complicated cases and emergencies can cause delays in doctors’ schedules. Patients who also arrive late for their appointments can also affect doctors’ schedules.

 

Opening Hours

Monday 8 am – 6 pm
Tuesday 8 am – 6 pm
Wednesday 8 am – 6 pm
Thursday 8 am – 6 pm
Friday 8 am – 6 pm
Saturday Closed
Sunday Closed
Public Holiday Closed

 

Cancelling an appointment

We would appreciate it if you cancel appointments that you cannot attend at least 48 hours before the appointment time. This can be done either by phone, email or through the ‘Contact Us’ link on this website.

 

Billing and fees

We are a private billing practice. The Doctors, Specialists and Allied Health Practitioners (AHP) within this Centre will charge privately. Please present a valid Medicare Card or your Private Health Fund Card. We appreciate full payment of fees at the time of consultation. Payment options can be via EFTPOS, Visa/MasterCard and cash. No accounts are issued.

All workers compensation and motor vehicle accident patients are required to pay their accounts at the time of consultation until a letter of liability is produced from their insurance company.

Our electronic link with Medicare allows us to send your Medicare claim electronically, and with a simple swipe of your key card, your rebate will be deposited straight into your nominated cheque or savings account.   Please make sure you have updated your bank details with Medicare. Our system also allows us to submit claims for private health funds and calculate the gap you have to pay.

We have listed standard GP fees below:

Consultation Type Fee Medicare Rebate
Short appointment (up to 6 mins)

Usually a simple consult requiring a repeat script

$40.00 $17.75
Standard appointment (up to 15 mins)

1 or 2 simple issues or a quick procedure such as a throat swab

$85.00 $38.75
Longer appointment (up to 30 mins)

2 – 3 simple issues or one complex or procedure or comprehensive annual check-up, GP management or mental health care plan

$140.00 $75.05
Extended appointment (up to 40 mins)

2-3 complex issues or a complex procedure

$225.00 $110.50

Fees are at the discretion of the Doctors.  Other fees may also apply for other items. Please ask reception staff for the schedule of fees for our other Specialist Doctors and Allied Health Professionals.

 

Test results, scripts and referrals and other paperwork

All patients are required to return to the Centre or organise a tele-health consultation to discuss their results with a GP/Doctor. Our receptionists are not clinically trained to provide  information regarding this. Please ensure that you book a follow-up appointment to see your GP/doctor to find out the results of your test or procedure.

You may also be required to attend the Centre to obtain any referrals to a specialist, scripts, etc. as part of a consultation with a Doctor. This is to ensure that every aspect of your health is taken into account and that you are getting the best possible health care.

We require a valid photo ID in order to collect any patient information from reception. If a third party such as a friend or a family member comes in to collect a document, results or any information on your behalf, please make sure you let our receptionists know the name of that person. This is to ensure that we have been given your consent to release the information to that person in line with privacy regulations.

 

Medical Certificates

A visit is required in order for your GP/doctor to issue a medical certificate for medical conditions requiring time off work. Medical certificates cannot be backdated.

 

Management of your Personal Health Information

We collect information from you for the primary purpose of providing quality health care.

We ask you to provide us with your personal details and a full medical history so that we may properly assess, diagnose, treat illness and be pro-active in your health care.

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available on our website and at Reception. Our practice is registered to participate in, and supports, the digital My Health Record system. Please enquire with our receptionists for further details.

 

Transferring medical records

If you would like to have your medical records transferred to us from another medical centre, please ask the receptionist and this will be organised for you. Please be aware that most medical centres charge a small fee to transfer medical records to cover the cost of printing and postage.

 

Feedback

 At Brellah, we continuously look for ways to improve our services to our patients. We take your concerns, suggestions and complaints seriously. If you have any concerns or have a complaint regarding any aspect of your care, please discuss the matter with your GP/doctor or with the Practice Manager/practice staff by visiting us at the Centre or by phone. Alternatively, you can email us at [email protected] or though the Contact Us link on this website.

We believe that problems are best dealt within the Practice. However, if you feel the need to discuss a matter outside of the Practice, you may contact the Health Care Complaints Commission on 02 9219 7444 or 1800 043 159 (toll free NSW).

 

Telephone Access to Doctors

Telehealth services are available. You will need to book a set appointment time with a specific doctor where the doctor will call you. Fees may apply.

Medicare rebates are available for some telehealth services. These rebates are subject to change based on Government regulations surrounding Medicare funding.

In an emergency, you can call the Practice and you will be put through to a doctor or practice nurse. Please advise our reception team if you have a medical emergency. If you are unable to get through to the practice or speak to any of our GPs/doctors in an emergency,  please call 000.

 

Emails

It is a practice policy that no consultation will be conducted via email as we cannot guarantee confidentiality. If you need to speak with a GP/doctor please arrange a visit.

 

Changing Personal Details

Please inform our staff of any changes to your name, address, phone number, health care card, pension or Medicare number and emergency contact/ next of kin.

 

Interpreter Service

All our GP/doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this service is required.

 

Our Centre contains

  1. General Practitioner Consultation Rooms
  2. Specialist Doctor Consultation Rooms
  3. Allied Health Professional Rooms
  4. Treatment Room – Our well-equipped Treatment Room enables Doctors to cater to minor emergencies and accidents including wound repairs, treatment of fractures and work-related injuries.
  5. Isolation Room – We have an Isolation Room to be used for infection control.
  6. Imaging Services and pathology collection – We use external parties for these services and do not offer these services on-site. Douglas Hanly Moir (pathology services) and PRP Imaging are situated within our business park complex.

Indigenous Acknowledgement

Australian Aboriginal Flag   Torres Strait Islands Flag

Brellah acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and traditional custodians of the lands where we live, learn and work.

 

Concern for other patients/ COVID Safety

If you have flu-like symptoms, including a fever, cough, headache, sore throat or shortness of breath, loss of smell or taste it is important you seek medical care early as these may be COVID-19 symptoms. Please contact us via phone prior to making a booking or visiting the medical centre. Please advise at the time of booking if you have been in an area identified as a COVID-19 hotspot in the last 2 weeks or you been in close contact with a confirmed case of COVID-19.

It is recommended that all patients attending for a face-to-face appointment wear a mask.